FAQ

Privacy and legal

What measures are in place to ensure privacy and legal compliance?

Photo shoots will exclude any areas of your businesses which you would not like to feature. In addition, our photographers will always alert customers and employees before a photo is taken, to uphold their privacy. All panoramic imagery will be processed by our state-of-the-art blurring technology to blur out faces of any employees or customers who appear in the imagery. At any time after the images have gone online, you may request additional blurring or takedown of entire images through our Report a Problem link at either the bottom of the pano image, or within your Google+ Local page.

Who from my business can give legal permission for the photo shoot?

You must have the proper authority to allow a Trusted Photographer access to the business premises to collect photographs and to subsequently allow Google to use those photographs in its products and services. People with this authority include the owner of the business or a director or manager with the designation to make those commitments on behalf of the business. Please note that by agreeing to the photo shoot, you are confirming that you have the authority to make that commitment.

Will Google be using the imagery in other applications besides Google+ Local pages?

Google may use these images in other products and services in new ways that will make your business information more useful and accessible to users. For example, further integration with Google Maps will allow customers to find these images easily from the 360-degree Street View imagery of nearby roads for many locations.

Do I own the photographs taken by a Trusted Photographer?

Yes you will own all images and Nordic 360 always delivers to you the photos taken by our Trusted Photographers once the shoot is completed and you have paid for the service. Keep in mind that by agreeing to the shoot, you will also license the use of the photos to Google and Nordic 360 who will publish the imagery.

Can I review the photos after they are taken and before they go live on my Google+ Local page?

Because of the technology takes individual unstitched and unreviewed images that need considerable processing, to produce the attractive ‘walk- through’ experience, you will not be able to review the images before they are uploaded to Google.

Can I blur the images or take down all panoramas from by business listing?

Yes, if you see a major issue you can ask us to blur some areas in each of the panoramic images. You may also ask us to take down all panoramas. At this time we are unable to take down individual panoramas. To request blurring or takedown click on the “Report a Problem” link on the specific images where you see issues and provide the requested information. Please note that the blurring/removal process may take several days.

Could my photos be removed for other reasons?

Yes, your photos might be removed if they are found to violate the Google photo policy. Although all business images undergo quality review before being uploaded, some photos may still be reported as inappropriate and later removed. The complete photo policy can be found here.

If I’m not the business owner, can I request the removal of a photo?

Similar to our policy for Street View imagery, our “Report a Problem” tool enables users to request further blurring of images that feature the user in the 360-degree imagery. Users can also request the removal of images that display inappropriate content, and business owners can ask us to remove 360-degree images taken by Trusted Photographers through the “Report a problem” link or the “Report inappropriate photo” link for feature photos.

Additional Questions

Can I embed these images on my business website?

Yes, we encourage you to share the walk-through experience of your business with your customers. To embed the 360-degree panoramas on your website, simply find the HTML snippet from a good point of view of the panoramic imagery on Google Maps, click on the “Link” button , click “customize and preview embedded map,” and then copy and paste the HTML to embed in your website. If you’re looking for even more customizability with your images, check out the Google Maps API.

Can I have a repeat photo shoot?

Yes, you are welcome to contact us and coordinate a repeat shoot as often as you’d like. Nordic 360 offers a discount to repeat customers depending on the size of the shoot. If you have recently renovated your interiors or have seasonal decor, a reshoot may be worth it to send the right message to your customers. Remember that you can always upload your own up-to-date photographs through Google+ Local as well!